HAFSAT LAWAN MATO

Physiology Graduate | Data Analyst | Healthcare Support Specialist

Kano, NG.

About

Motivated Physiology graduate with a strong foundation in healthcare support, data analysis, and customer service. Over 1.5 years of experience across clinical settings and call center operations, complemented by a Data Processing Diploma and certifications in AI/ML and Data Science. Equipped with robust analytical, communication, and technical skills, I am committed to leveraging data-driven insights to deliver high-quality service and impactful solutions in public sector or healthcare technology roles.

Work

Aminu Kano Teaching Hospital

|

Physiologist

Kano, Kano, Nigeria

→

Summary

Contributed to patient care and diagnostic support by performing physiological tests and collaborating with healthcare teams to enhance treatment outcomes.

Highlights

Assisted in comprehensive patient assessment and performed physiological tests, contributing to accurate diagnosis and treatment plans.

Collaborated effectively with multidisciplinary healthcare teams, ensuring seamless patient care and diagnostic support.

Maintained meticulous patient records and ensured confidentiality, adhering to hospital protocols during all procedures.

Aminu Kano Teaching Hospital (IT Unit)

|

Data Analyst Intern

Kano, Kano, Nigeria

→

Summary

Analyzed hospital data, managed databases, and supported IT operations to improve information systems and reporting efficiency.

Highlights

Analyzed complex hospital data using digital tools to extract actionable insights, supporting data-driven decision-making within the IT unit.

Assisted in the management and maintenance of hospital databases, ensuring data integrity and accessibility for reporting purposes.

Provided crucial support for ICT operations, including troubleshooting and system maintenance, enhancing overall operational efficiency.

Hausawa Primary Healthcare Center

|

Healthcare Assistant

Kano, Kano, Nigeria

→

Summary

Supported daily healthcare operations, provided patient care, and managed health data while ensuring procedural compliance for effective service delivery.

Highlights

Supported daily healthcare operations, contributing to efficient patient flow and quality care delivery for a high volume of patients.

Accurately recorded and managed sensitive health data, maintaining data integrity and confidentiality in accordance with regulations.

Ensured strict compliance with healthcare procedures and protocols, contributing to a safe and effective patient care environment.

Confidential

|

Call Center Agent

Kano, Kano, Nigeria

→

Summary

Professionally handled customer inquiries, resolved issues, and provided accurate information, maintaining high standards of service and client satisfaction.

Highlights

Professionally managed a high volume of customer inquiries, achieving efficient resolution and enhancing customer satisfaction.

Provided accurate and timely information, effectively resolving complex client issues and minimizing escalations.

Maintained excellent communication and customer service standards, fostering positive client relationships and upholding brand reputation.

Education

Yusuf Maitama Sule University Kano

Kano, Kano, Nigeria
→
BSc Physiology

Vigila Information Technology

Kano, Kano, Nigeria
→
Professional Diploma Data Processing

Languages

English

Certificates

3MTT Certification in AI/ML

Certificate in Data Analysis

Certificate in Digital Marketing

Certificate in Introduction to Data Science

Work with Computer

Young Women Leaders - OMLA 2024 Fellowship

OMLA

Skills

Communication & Interpersonal

Excellent Communication (Verbal & Written), Teamwork and Collaboration, Multicultural Group Collaboration, Leadership, Customer Service.

Problem Solving & Analytical

Problem Solving, Analytical Thinking, Research, Result-Oriented, Target-Driven, Competitive Spirit.

Technical Skills

Microsoft Office (Excel, Word, PowerPoint), Data Analysis (SPSS, Power BI), Programming (Python, HTML), BEME Preparation, AI/ML Tools, Database Management, ICT Operations.

Work Ethic & Adaptability

Autonomous Work, Rapid Learning, Adaptability, Professionalism, Integrity, Teamwork.